Responsibilities:
Welcome service clients upon their arrival while conducting service traffic flow.
Vehicle walk-around inspections and prepping vehicles for pre-service inspection.
Directing the flow of check-ins.
Keeping track of the clients’ order-of-arrival. Following up with clients throughout their appointment providing additional communication from the service department when required.
Parking vehicles after check-in, retrieving client vehicles from the parking area when required.
Setting service appointments, verifying appointments, providing follow-up calls when required.
Arrange shuttle rides as necessary.
Regularly inspect clients’ vehicles to ensure the appearance of these vehicles meet dealership standards upon delivery back.
Working closely with Service Management to create daily customer service schedule, ensuring constant knowledge of each clients scheduled service, where they are within the dealership and the current status of their vehicle.
Client file management.
Other associated tasks which relate to the organization and efficient processing of vehicles through our busy service department.

Requirements:
High school or GED equivalence
Drivers License G
Previous administration/reception/automotive experience is an asset, but is not required.
Excellent communication, verbal and written is required for this role.
Outstanding customer service and strong leadership skills, along with the ability to work in a team environment is a must.

To be successful as our Lube Technician, you should have strong mechanical skills and adhere to all safety procedures and practices. Communicate effectively with customers and demonstrate excellent time management skills.

Lube Technician Responsibilities:

Preparing detailed vehicle service reports.
Replacing vehicle wiper blades and car batteries.
Changing motor oil as well as transmission and brake fluid as needed.
Applying lubricants to the moving parts of vehicle engines to prevent premature engine wear and ensure optimal engine performance.
Lubricating wheel bearings to prevent excessive tire wear.
Performing engine cleanings to prevent rust formation.
Replacing cabin, fuel, air, and oil filters as required.
Performing tire rotations to ensure even tire wear.
Performing tire changeovers.
Testing tire pressure and adding air as needed.
Thoroughly inspecting customers’ vehicles using multi-point checklists.
Making recommendations for additional servicing based on initial vehicle inspections.
Notifying the Service Advisor when vehicle maintenance or servicing cannot be completed within scheduled timeframes.

Lube Technician Requirements:

High school diploma or GED.
Proven experience in automotive maintenance and repair.
Valid driver’s license.
Excellent time management and problem-solving skills.
Effective communication skills.
Exceptional customer service.

Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Credentials (certificates, licences, memberships, courses, etc.)
Automotive Service Technician Trade Certification

Experience
3 years to less than 5 years

Mechanical Repairer Specific Skills
Test and adjust units to specifications; Complete reports to record problems and work performed; Inspect and test mechanical units to locate faults and malfunctions; Diagnose faults and malfunctions and confirm findings with supervisor to determine whether to repair or replace unit; Repair or replace mechanical units or components
Additional Skills
Coach and instruct apprentices; Estimate parts and labour costs; Provide customer service
Area of Specialization
4-wheel drive; Standard transmission; Front end components; Engine repair; Engine repair and overhaul; Diagnostics; Diesel engines; Automatic transmission; Alignment, steering and suspension; Drive train components; Imported vehicles; Ignition and electrical system; Fuel and emission system; Heating, ventilation and air conditioning (HVAC) system; Brake system; Electrical and electronic system
Security and Safety
Driving record check (abstract); Criminal record check
Own Tools/Equipment
Tools; Steel-toed safety boots
Transportation/Travel Information
Own transportation; Own vehicle; Valid driver’s licence; Drive manual transmission vehicle
Work Conditions and Physical Capabilities
Fast-paced environment; Manual dexterity; Attention to detail; Hand-eye co-ordination; Standing for extended periods; Overtime required
Work Location Information
In shop
Automotive Service Technician Specific Skills
Advise customers on work performed and future repair requirements; Adjust, repair or replace parts and components of automotive systems; Review work orders and discuss work with supervisor; Inspect motor in operation, road test motor vehicles and test automotive systems and components
Personal Suitability
Flexibility; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability